Help Desk Technician

About the role

Navas Technology LLC is seeking a Help Desk Technician to provide essential IT support to its employees across the UAE. You will ensure smooth operation of hardware, software, and network services while delivering high‑quality customer service.

Key responsibilities

• Provide technical support for Windows operating systems.
• Troubleshoot and resolve basic hardware and software issues.
• Support and manage Office 365 applications and services.
• Assist with Autodesk product installations and troubleshooting.
• Use power tools (e.g., drills) to mount TVs and accessories as needed.
• Document and track issues in the ticketing system.
• Set up and configure new workstations, both on‑site and remotely.
• Perform routine maintenance and updates on all company hardware and software.
• Conduct user training on hardware, software, and best practices.
• Maintain an accurate IT asset database in coordination with the Service Desk Manager and IT Director.

Required profile

• CompTIA A+ certification.
• 5+ years of Help Desk experience in IT.
• Excellent communication and customer‑service skills.
• Willingness to travel or commute to different offices.
• Strong problem‑solving ability and attention to detail.
• Ability to work independently and as part of a team.

Required skills

• Windows operating systems
• Office 365 applications
• Autodesk products
• Microsoft Active Directory
• CompTIA A+ certification
• Microsoft Certified Professional (or other CompTIA certificates)
• Use of power tools for equipment mounting