Healthcare Customer Service Representative (Quezon City)
r1rcm · Quezon City
Job description
About the role
R1 RCM Inc. is hiring a Healthcare Customer Service Representative in Quezon City. You will provide expert customer service support to patients, helping them understand their options and coordinate with doctors' offices so that care can proceed smoothly.
Key responsibilities
- Educate patients on balance billing, payment processing and available payment arrangements
- Resolve disputes and collect accurate insurance information
- Verify benefits and eligibility, set appointments and follow up on treatments
- Provide patient support and coordinate with doctors' offices to secure authorizations
Required profile
- At least 2 years of college education or an associate degree
- At least 12 months of BPO voice experience
- Ability to work on site in Quezon City
- Flexible with graveyard and rotating shifts
What we offer
- Competitive total rewards package with target variable incentives
- HMO medical plan from day 1 with free dependents, life insurance and paid time off
- Sick leave conversion, night differential and employee referral program
- All mandatory statutory benefits
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Published 4 hours ago
Expires 1 month from now
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r1rcm
Quezon City