This job is no longer available
This job expired on 19/08/2026. It no longer accepts applications.
GBS Preferred Customer Associate-58
UPS · La Pampangue
Job description
About the role
The GBS Preferred Customer Associate provides dedicated, one‑to‑one service for UPS Preferred accounts. You will act as the primary point of contact, handling inquiries, tracing shipments, and managing claims while ensuring each customer issue is fully resolved.
Key responsibilities
- Analyze and resolve problems related to Preferred accounts, including tracing and claim inquiries.
- Maintain ownership of each customer situation through resolution, follow‑ups, and outbound calls.
- Build and maintain relationships with internal functions such as Billing, Delivery Information, and Operations.
- Document interactions and outcomes in UPS systems to ensure accurate record‑keeping.
Required profile
- High school diploma, GED, or international equivalent.
- Strong oral and written communication abilities.
- Excellent problem‑solving skills.
- Previous customer service experience is preferred.
Required skills
What we offer
- Opportunity to work within a Fortune Global 500 organization.
- Collaboration with talented, diverse teams.
- Potential for career growth in logistics and customer service.
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UPS
La Pampangue