Call Center Trainer (Trainer I)

About the role

iQor is looking for a motivated Trainer I to design, deliver, and continuously improve training programs for our call‑center teams. You will play a key part in ensuring new hires and existing agents have the product knowledge, process awareness, and call‑handling skills needed to provide a consistent, high‑quality customer experience.

Key responsibilities

• Partner with department leaders to identify training needs for new hires and current staff.
• Conduct regular new‑hire classes and ongoing training sessions, preparing all materials and coordinating facilities.
• Adapt teaching methods (role‑play, simulations, group discussions, videos, lectures) to suit diverse learning styles.
• Collaborate with Quality Assurance to assess training gaps and refine curriculum.
• Create and maintain training documentation covering product knowledge, processes, systems, and call‑handling techniques.
• Share best‑practice insights across iQor facilities and ensure compliance with all company policies.
• Maintain confidentiality of proprietary information and follow security, health, safety, and quality standards.
• Perform additional duties as assigned to support business objectives.

Required profile

• Minimum of 1 year of training experience in a call‑center environment.
• High school diploma, GED, trade/vocational certificate, or equivalent.

Required skills

What we offer

• Industry‑leading compensation.
• Comprehensive training and career development programs.
• Supportive culture that values teamwork and community involvement.