FSO Litigation & Insolvency Officer

About the role

The FSO Litigation & Insolvency Officer is responsible for managing end‑to‑end legal collections and insolvency cases, ensuring timely recovery of outstanding debts while protecting Xerox’s financial exposure. This position acts as the primary liaison between credit, legal, external solicitors and insolvency practitioners, driving compliant and well‑documented recovery actions.

Key responsibilities

• Review delinquent accounts and determine suitability for legal collection or insolvency action.
• Initiate and manage legal collection activities, including customer communication, escalation and case file preparation.
• Coordinate with external solicitors, respond to queries, track case progress and support court proceedings or mediation.
• Develop and monitor payment arrangements, manage defaults and process bad‑debt write‑offs with proper approvals.
• Handle insolvency cases, submit proof of debt and coordinate recovery actions with practitioners.
• Liaise with internal teams to terminate contracts, recover equipment and update system records.
• Provide guidance to credit teams on legal procedures and ensure accurate reporting and write‑off governance.

Required profile

• Strong knowledge of debt recovery, litigation processes and insolvency procedures.
• Analytical ability to assess case viability for legal intervention.
• Excellent communication skills with credit teams, legal counsel, insolvency practitioners and auditors.
• High attention to detail in documentation, compliance and audit readiness.
• Judgment and problem‑solving skills for negotiating payment plans or settlements.

Required skills

• Pro-Finance
• E-SAP
• EDMS