Front Office Receptionist

About the role

The Front Office Receptionist is the first point of contact for guests at City of Dreams Manila. You will deliver a high‑quality, friendly service by managing check‑in and check‑out processes, providing accurate information about hotel facilities, and ensuring a smooth stay for every visitor.

Key responsibilities

• Perform guest check‑in and check‑out using the hotel’s reservation system, allocate rooms, and process payments according to credit procedures.
• Maintain knowledge of hotel amenities, gaming, food & beverage, and entertainment options to answer guest inquiries.
• Upsell rooms, limousine services, and other transportation options to maximize revenue.
• Provide exceptional customer service, recognize repeat guests, and handle VIP requirements.
• Update guest profiles, manage safety‑deposit box information, and resolve guest issues or refer them to senior staff.
• Take reservations at the desk and after‑hours, and follow manual procedures during Opera system downtime.
• Collaborate with colleagues, attend briefings and training, and adhere to company policies on attendance, grooming, and confidentiality.

Required profile

• Strong attention to detail and ability to remain calm and courteous under pressure.
• Excellent communication skills with a focus on building guest loyalty.
• Team‑oriented mindset and willingness to support colleagues.
• Commitment to maintaining confidentiality and following safety protocols.

Required skills

• Proficiency with the Opera property management system (Opera PMS).