Front Office Receptionist

About the role

The Front Office Receptionist will be the first point of contact for guests at City of Dreams Manila, delivering high‑quality service throughout check‑in, check‑out and guest interactions. This role requires a friendly, detail‑oriented professional who can uphold the hotel’s service standards and contribute to revenue growth.

Key responsibilities

• Perform check‑in and check‑out using OPERA PMS, allocate rooms, escort guests, and process payments according to credit procedures.
• Provide accurate information on hotel facilities, gaming, food & beverage, entertainment, and transportation services, and upsell rooms and limo services where appropriate.
• Maintain guest profiles, handle VIP standards, and ensure guest safety with safety‑deposit box information.
• Resolve guest issues promptly or refer to senior management, collect feedback, and take reservations both at the desk and after hours.
• Collaborate with colleagues, attend briefings and training, and uphold company policies on attendance, grooming, confidentiality, and emergency response.

Required profile

• Minimum 1 year of receptionist experience in a 5‑star luxury hotel (preferred).
• College graduate or equivalent professional training.
• Fluent in written and spoken English.

Required skills

• Working knowledge of OPERA (PMS).
• Proficiency in Microsoft Excel and Word.
• Basic typing and data entry skills.