Fraud Case Associate

About the role

The Fraud Case Associate is responsible for handling disputed card transactions, investigating potential fraud, and ensuring compliance with regulatory requirements. This role supports 24/7 operations and works closely with internal teams and external partners to resolve disputes efficiently.

Key responsibilities

• Process and resolve disputed MasterCard, VISA, and BancNet transactions.
• Maintain and update lost or cancelled account listings in the MasterCard Account Management System.
• Monitor subsidiary ledgers and ensure timely disposition of float items.
• Prepare regulatory reports and monthly/quarterly compliance reports for BancNet and MasterCard.
• Generate MIS reports for management decision‑making.
• Identify and report fraudulent activities to partners and relevant banks.
• Conduct enhanced due diligence and investigations on reported fraud cases.
• Manage mailbox communications, respond to RFIs, and submit required regulatory filings (STR/RCL).
• Provide customer support for dispute resolution and handle complaints from branches and contact centers.
• Participate in user acceptance testing related to department functions.

Required profile

• Bachelor’s degree in any field.
• Fresh graduates are welcome; prior fraud handling experience is a plus.
• Willingness to work in Makati and on a shifting schedule.

Required skills

What we offer

• Opportunity to work in a dynamic banking environment.
• Exposure to international card schemes and regulatory processes.
• Professional development through hands‑on fraud investigation experience.