F&B Captain / Supervisor

About the role

The F&B Captain / Supervisor will lead the front‑of‑house team at Mandarin Oriental Makati, a new 5‑star luxury hotel scheduled to open in 2026. The role focuses on delivering exceptional dining experiences that reflect the brand’s legendary service standards and Asian heritage.

Key responsibilities

• Welcome guests warmly, anticipate their needs, and ensure personalized service throughout their dining experience.
• Handle guest inquiries and concerns confidently, providing timely resolutions in the absence of senior leadership.
• Supervise and coach team members with proactive, hands‑on leadership, fostering a positive and accountable work environment.
• Maintain grooming standards and professional presentation for all front‑of‑house staff.
• Participate in daily briefings to communicate updates and ensure operational readiness before service.
• Oversee accurate mise en place, table setup, clearing, and resetting to support seamless service flow.

Required profile

• Demonstrated experience in a supervisory or captain role within luxury hospitality or fine‑dining environments.
• Strong interpersonal skills with a focus on integrity, respect, and teamwork.
• Ability to act responsibly, think proactively, and adapt to a fast‑paced, high‑expectation setting.

Required skills

• Leadership and team‑guidance abilities.
• Excellent guest‑service orientation.
• Knowledge of luxury service standards and operational procedures.