Employee Relations Assistant

About the role

The Employee Relations Assistant supports the Employee Relations Manager in handling disciplinary actions, mediating conflicts, and promoting a culture of accountability and recognition within Mary Grace Foods. The role also contributes to coaching, counseling, and employee engagement through cultural and spiritual initiatives.

Key responsibilities

• Lead and ensure timely processing of Hear You Out (HYO) reports and audit findings that require disciplinary action.
• Conduct formal investigations and interviews, draft disciplinary decision documents, and communicate outcomes while maintaining confidential case records.
• Facilitate mediation between departments or individuals, design intervention strategies, and recommend proactive measures to prevent conflict escalation.
• Design, implement, and refine the employee commendation and reward system in partnership with department heads, overseeing nomination validation and documentation.
• Guide department heads and supervisors in performance and behavior‑related coaching sessions and deliver training on effective coaching and feedback.
• Collaborate with the Cultural and Spiritual Affairs team to plan and facilitate employee engagement activities that reinforce values‑based and well‑being programs.
• Model and uphold Mary Grace Foods’ vision, mission, values, and customer service standards, handling sensitive and confidential employee matters.
• Promote diversity, inclusion, and cultural sensitivity, ensuring a welcoming environment for all employees.
• Perform additional tasks assigned by the immediate superior to support departmental goals.

Required profile

• Strong understanding of disciplinary processes, investigations, and due‑process compliance.
• Excellent facilitation and mediation skills for conflict resolution.
• Ability to design and manage employee recognition programs.
• Experience in coaching, counseling, and delivering training workshops.
• Commitment to company values, ethics, and cultural inclusivity.
• High level of confidentiality and discretion in handling employee matters.
• Flexibility to adapt to changing tasks and departmental needs.

Required skills