DevOps Engineer (L1 Operational Support)

About the role

We are looking for a DevOps Engineer to provide Level 1 operational support for our CI/CD platforms, build pipelines and application deployment environments. The role involves monitoring, troubleshooting and coordinating with development and infrastructure teams to ensure smooth delivery of software releases.

Key responsibilities

• Monitor build pipelines, deployment jobs and automation workflows to ensure successful execution.
• Perform initial troubleshooting of build failures, deployment issues and pipeline alerts, escalating unresolved problems to higher‑level engineers.
• Watch application and infrastructure logs to detect errors and performance issues.
• Support CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps or similar platforms.
• Assist with code repository management, including access requests, branch monitoring and repository maintenance.
• Monitor containerized applications and orchestration platforms (Docker, Kubernetes) and report abnormalities.
• Provide basic cloud platform monitoring for services running in AWS, Azure or GCP.
• Execute standard DevOps operational procedures, including pipeline validation, environment checks and deployment verification.
• Maintain operational documentation, runbooks and incident records.
• Coordinate with development, infrastructure and DevOps teams during incident investigation and resolution.

Required profile

• Basic understanding of DevOps principles, CI/CD pipelines and automation workflows.
• Familiarity with version‑control systems such as Git, GitHub, GitLab or Bitbucket.
• Exposure to CI/CD tools like Jenkins, GitLab CI/CD or Azure DevOps.
• Basic knowledge of Linux command‑line operations.
• Understanding of container technologies (Docker) and basic Kubernetes concepts.
• Basic knowledge of cloud platforms (AWS, Azure, GCP).
• Familiarity with monitoring and logging tools such as Prometheus, Grafana or ELK Stack.
• Experience with ITSM tools such as ServiceNow or Jira.
• Good analytical, troubleshooting and communication skills.
• Willingness to work in a shift‑based, hybrid environment.

Required skills

• Jenkins
• GitLab CI/CD
• Azure DevOps
• Git, GitHub, GitLab, Bitbucket
• Linux
• Docker
• Kubernetes
• AWS
• Microsoft Azure
• Google Cloud Platform
• Prometheus
• Grafana
• ELK Stack
• ServiceNow
• Jira