Data Center IT Operations Manager

About the role

The Data Center IT Operations Manager will lead the end‑to‑end operation and maintenance of server hardware and network equipment at our Manila facility. You will ensure system stability, meet SLA performance metrics and act as the primary liaison for cross‑functional teams and external partners.

Key responsibilities

• Oversee operation & maintenance of server and network infrastructure, developing O&M strategies to maximise uptime.
• Establish and manage incident and risk management processes, including emergency response and root‑cause analysis.
• Define, standardise and document IT Service Management (ITSM) workflows, work orders and hardware repairs.
• Introduce automation tools to improve troubleshooting efficiency and support complex onsite issues.
• Lead the data‑center IT O&M team – performance appraisals, technical training and talent development.
• Coordinate resources with internal stakeholders and external partners to mitigate operational risks and support large‑scale deployments.

Required profile

• Bachelor’s degree in IT, Computer Science or a related field.
• Minimum 3 years of leadership experience in IT Operations, focused on server and network hardware.
• Experience in a large‑scale data‑center environment is highly preferred.
• Fluent English; Mandarin or other local language is a strong advantage.
• On‑site availability during business days.

Required skills

• Server hardware architecture.
• Network equipment and infrastructure.
• IT Service Management (ITSM) frameworks.
• Incident and risk management processes.
• Automation of routine IT tasks.