Cybersecurity Helpdesk

About the role

We are looking for a Cybersecurity Helpdesk professional to support the monitoring, detection and response functions of our security operations. The role involves continuous observation of event logs, handling incidents and assisting with vulnerability management to protect critical systems.

Key responsibilities

• Monitor event logs and security alerts across critical systems, using defined processes and security tools to detect suspicious activity.
• Analyze logs and alerts to identify potential breaches and coordinate escalation with internal and external stakeholders.
• Investigate security incidents, contain threats, perform root‑cause analysis and apply fixes under the guidance of the Cybersecurity Lead.
• Assist with vulnerability scans, penetration testing and routine security assessments of servers, applications and network devices.
• Support the development and updating of cybersecurity policies and procedures.
• Evaluate and recommend security tools and controls for system hardening and vulnerability mitigation.
• Stay informed on emerging threats, vulnerabilities and security technologies.
• Perform other tasks as assigned.

Required profile

Required skills