Customer Support Representative – Manila

About the role

Customer Support Representatives respond to customer inquiries via email, telephone, and live chat, providing prompt, accurate, and professional assistance. They handle product, subscription, account, billing, and technical support issues while ensuring high customer satisfaction.

Key responsibilities

• Respond to customer inquiries across multiple channels and investigate concerns to provide appropriate resolutions.
• Escalate complex issues to specialized support teams and maintain detailed records in ticketing systems.
• Create, update, and track support cases, ensuring all interactions are logged and categorized according to established workflows.

Required profile

• Bachelor’s degree or at least two years of college coursework completed.
• Minimum two years of experience in BPO or shared services, handling calls, chat, and email support.
• Strong communication skills and ability to work quickly in a fast‑paced environment, both independently and as part of a team.
• Willingness to work on holidays, overtime, and adhere to attendance and performance standards.

Required skills

• Microsoft Office applications.
• Basic computer applications knowledge.