Customer Specialist – Bridgetowne Site (Experienced)

About the role

WNS, part of Capgemini, is looking for experienced Customer Specialists for its Bridgetowne site in Quezon City. You will communicate professionally with customers, listen to their needs with empathy and provide solutions to specific requests following process guidelines. The position is full-time and requires working onsite, on shifting schedules, and starting as soon as possible.

Required profile

• Insurance Account: completed 2 years of college, with 1 year of BPO experience, or a college graduate with no BPO experience.
• Travel Account: high school graduate, preferably with 6 months of BPO experience.
• Healthcare Account: high school graduate with at least 1 year of BPO experience.
• Applicants under the new K-12 curriculum must be Senior High School graduates; those under the old curriculum are also welcome.
• Education proofs are submitted at joining or upon offer.

Required skills

• Good customer service skills
• Ability to work onsite and on shifting schedules

What we offer

• Structured career path and growing team with internal progression opportunities
• Free HMO coverage from Day 1, including dependents
• Skills training and paid leaves
• A safe work environment

To apply, candidates can process their application onsite at the Bridgetowne office (Mondays to Fridays, 9:00 AM to 4:00 PM) or virtually during weekday hours, bringing an updated CV, valid IDs and supporting documents.