This job is no longer available
This job expired on 08/08/2026. It no longer accepts applications.
Customer Service Associate – Permanent (Full‑time)
Amazon · Cebu
Job description
About the role
Join Amazon’s award‑winning Technical Support team as a Customer Service Associate. You will provide friendly, solution‑focused assistance to customers in North America and the United Kingdom through phone, chat, and email.
Key responsibilities
- Serve as the first point of contact for customers, handling inquiries about orders, products, payments, and website navigation.
- Utilise Amazon’s internal tools to research, diagnose, and resolve issues efficiently.
- Communicate clearly and professionally, ensuring a high‑quality customer experience.
- Maintain accurate records of interactions and follow‑up actions.
Required profile
- Hard‑working, articulate and detail‑oriented.
- Friendly and customer‑focused in every situation.
- Quick learner who embraces change.
- Comfortable multitasking in a high‑energy environment.
Required skills
What we offer
- Comprehensive training and a complete equipment package.
- Insurance benefits including HMO, life and personal accident coverage.
- Leave benefits such as annual, sick and maternity leave.
- Opportunities for growth within Amazon’s global network.
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Amazon
Cebu
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