Customer Care Associate
NTT DATA North America · Quezon City
Job description
About the role
As a Customer Care Associate you will act as the brand’s first point of contact, delivering exceptional service and ensuring every interaction is enjoyable for the customer.
Key responsibilities
- Assess and respond to customer needs, recommending appropriate solutions with sound judgment.
- Handle inquiries and complaints, providing accurate and professional assistance.
- Document each interaction, update call history, and coordinate with third parties as needed.
- Stay up‑to‑date on product and program information through continuous learning.
Required profile
- Passion for customer satisfaction with prior experience in a customer‑facing role, preferably in food or retail.
- Strong oral and written communication skills, including typing, spelling and grammar.
- Professional, empathetic and caring conversational style with ability to handle sensitive issues.
- Flexibility to work any shift, Monday‑Sunday, 8 am‑12 am EST.
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Published 1 hour ago
Expires 1 month from now
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NTT DATA North America
Quezon City
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