Customer Satisfaction Planning Associate

About the role

The Customer Satisfaction Planning Associate will support Toyota dealers in delivering an outstanding customer experience. You will manage feedback, monitor satisfaction metrics, and help improve dealer processes across sales and after‑sales services.

Key responsibilities

• Lead TMP and dealer customer satisfaction and experience surveys.
• Analyze data, identify trends, and propose process improvements to boost customer delight.
• Monitor dealer customer care performance and provide actionable recommendations.
• Maintain TMP standards, policies, and guidelines for dealer relations.
• Organise and support customer‑relations events and departmental administration.
• Develop, implement, and continuously improve dealer customer‑experience programs.
• Support dealer operations through trainings, audits, SOP preparation, and periodic visits.

Required profile

• Bachelor’s degree in Marketing Management, Business Administration, or a related field.
• Strong business planning abilities and a proactive attitude.
• Excellent communication and negotiation skills.
• Ability to manage events, training programs, and collaborative projects.
• Fresh graduates are welcome to apply.

Required skills

• Proficiency in Microsoft Excel, PowerPoint, and Outlook.
• Knowledge of Power BI (advantageous).
• Familiarity with Canva (advantageous).