Customer Experience Associate – Spanish
maersk
Job description
About the role
Maersk is seeking a Customer Experience Associate who will support Spanish‑speaking customers throughout the shipment lifecycle. You will act as a bridge between customers and internal teams, ensuring smooth onboarding, issue resolution, and high satisfaction.
Key responsibilities
- Manage customer channels, case handling, onboarding, and relationship management.
- Assist customers with issues, coordinating with local and offshore teams to resolve exceptions promptly.
- Handle contract and dispute management, and support import/export processes while meeting SLAs.
- Facilitate documentation, cargo readiness, and delivery order completion.
Required profile
- Bachelor’s degree (preferably in Logistics or Customs Administration).
- Minimum two years of customer service experience in shipping, forwarding, or supply‑chain industries.
- Excellent written and verbal Spanish and English communication skills.
- Willingness to work mid‑shift and on‑site in the Philippines, including holidays.
Required skills
- Proficiency in Spanish and English.
- Knowledge of Salesforce, SAP, and Microsoft Excel.
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Published 6 hours ago
Expires 1 month from now
1 views · 0 interested
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