Customer Care Representative – Support via Calls & Chat

About the role

Ria Money Transfer is seeking a Customer Care Representative to handle inbound and outbound calls and live‑chat interactions. You will be the primary point of contact for customers, ensuring they receive accurate information and timely resolutions.

Key responsibilities

• Answer and place calls to address customer inquiries, complaints, and service requests.
• Provide prompt, accurate responses via chat, explaining solutions and product options.
• Build and maintain trusting relationships with customers and internal teams.
• Meet or exceed departmental metrics while delivering consistent service quality.
• Identify sales or product recommendations that fit customer needs.
• Collaborate with the support team to resolve issues quickly.
• Troubleshoot technical problems and escalate complex cases.
• Continuously seek ways to improve the customer experience.

Required profile

• Bachelor’s degree in any related field.
• Minimum 2 years of customer‑service experience.
• Highly driven with a passion for excellence.
• Flexibility to work shifts, including weekends and holidays.
• Fluent English communication skills.

Required skills

• Proficiency with Zendesk Chat or similar live‑chat platforms.

What we offer

• Competitive salary and allowances.
• Health, dental and life insurance from day one.
• Paid time off with leave conversion.
• 13th‑month bonus and performance incentives.