Customer Account Manager – IT Services

About the role

outsourceIT is seeking a Customer Account Manager to join its La Plata, MD office. You will act as the primary point of contact for assigned SMB clients, helping them maximize the value of our managed IT, cloud, and consulting services.

Key responsibilities

• Own the relationship with assigned customers, ensuring high satisfaction and retention.
• Collaborate with a team of IT professionals to address client needs and resolve issues.
• Identify opportunities to upsell or cross‑sell additional services.
• Provide timely, clear communication and support to clients under pressure.
• Continuously learn new technologies and tools to better serve customers.

Required profile

• Customer‑centric personality with strong communication skills.
• Ability to work well under pressure and handle stressful situations.
• Experience in B2B customer service, sales, or hospitality.
• Eagerness to take on challenges and learn new IT concepts.

Required skills

What we offer

• Team‑oriented environment with continuous learning opportunities.
• Competitive compensation and benefits.
• Unlimited career growth within a fast‑growing IT services firm.
• Opportunity to work with next‑generation technologies.