CRM & Data Analyst for Alumni and Donor Engagement

About the role

The University Development and Alumni Affairs Office seeks a CRM & Data Analyst to enhance the management of alumni, donor, and partner relationships. You will leverage CRM systems and data analytics to drive more informed and efficient engagement strategies.

Key responsibilities

• Administer and maintain the CRM database, ensuring data accuracy, security, and reliability.
• Configure CRM modules, workflows, and processes to meet reporting and operational needs.
• Collaborate with internal units, system providers, and privacy stakeholders on updates, integrations, and troubleshooting.
• Generate reports, dashboards, and visualizations to support fundraising and alumni engagement initiatives.
• Analyze donor behavior, campaign performance, and engagement trends.
• Provide user support, develop training materials, and conduct CRM training sessions.
• Coordinate with advancement, communications, and data teams to support segmented lists, event tracking, and analytics.

Required profile

• Experience with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics.
• Strong analytical mindset with ability to turn data into actionable insights.
• Excellent communication skills for stakeholder coordination and user training.
• Attention to data privacy and compliance requirements.

Required skills

• Salesforce
• HubSpot
• Microsoft Dynamics
• CRM system administration
• Data analytics and reporting
• Dashboard creation and data visualization