Copilot Studio AI Engineer

About the role

ING is hiring Copilot Studio AI Engineers in Manila to build the next generation of AI solutions. As a Copilot Studio AI Engineer, you will design, develop and maintain AI agents and solutions using Microsoft Copilot Studio and the wider Microsoft ecosystem. The AI team's goal is to help ING unlock the potential of generative AI through scalable, responsible and innovative solutions.

Key responsibilities

• Build and deploy AI agents using Microsoft Copilot Studio
• Develop reusable AI components and agentic solution patterns
• Apply prompt engineering best practices
• Design grounding and context-management approaches
• Integrate AI solutions with Microsoft technologies, APIs and connectors
• Conduct testing, validation and production deployments
• Troubleshoot issues and drive continuous improvements
• Collaborate with business and operations teams

Required profile

• 3 to 6 years of software development or automation experience
• Proven experience building GenAI solutions with Microsoft 365 Copilot and Copilot Studio
• Strong understanding of AI development methodologies
• Hands-on experience with LLMs, prompt engineering, grounding strategies and AI agent design
• Experience with API integrations and Microsoft ecosystem technologies
• Strong communication and problem-solving skills

Candidates who do not meet 100% of the qualifications are encouraged to apply. Applications are submitted through the ING careers site via Workday.