Community Management Lead

About the role

The Community Management Lead will shape trust and brand preference for Maya by overseeing community interactions on high‑visibility platforms such as Facebook Groups and Reddit. The role combines day‑to‑day moderation with strategic social listening to turn customer insights into actionable recommendations.

Key responsibilities

• Lead execution of community programs across priority platforms, aligning with company OKRs and driving positive sentiment.
• Govern large, high‑stakes communities by enforcing moderation standards, participation norms, and ensuring psychologically safe environments.
• Apply platform‑native moderation practices for Facebook Groups and Reddit, balancing scale, authenticity, and accountability.
• Execute daily operational workflows, delivering timely, brand‑aligned responses to posts and comments while meeting regulatory and risk requirements.
• Create and refine community‑native content such as FAQs, pinned posts, AMAs, and explainer threads to reduce confusion and foster peer support.
• Conduct continuous social listening and sentiment analysis, escalating high‑risk issues and providing clear recommendations to leadership.

Required profile

• Minimum 4 years of experience in communications, community management, social care, or related fields.
• Experience in fintech, digital banking, or other regulated industries is a strong advantage.
• Bachelor’s degree in Communications, Business, Management, Economics, or equivalent professional experience.
• Proven track record managing online communities and public‑facing conversations.
• High ethical standards and sound judgment for trust‑ and regulation‑sensitive environments.

Required skills

What we offer

• Opportunity to influence brand trust and business outcomes at a fast‑growing fintech.
• Collaborative environment with cross‑functional teams.
• Access to cutting‑edge community management tools and data.