Career Support Senior Manager

About the role

The Career Support Senior Manager leads a high‑impact department focused on operational excellence, performance delivery, and strategic client partnerships. This role translates business objectives into scalable operational plans, drives key performance indicators, and ensures long‑term client value.

Key responsibilities

• Lead the Career Support function and align its goals with overall business strategy.
• Oversee performance across placements, quality, and productivity targets.
• Translate company objectives into scalable operational initiatives and manage KPIs.
• Mentor and develop managers, strengthening leadership capability.
• Drive talent development, succession planning, and team readiness.
• Lead process optimisation and transformation projects to improve efficiency.
• Identify systemic issues and implement sustainable, data‑driven solutions.
• Partner cross‑functionally to enhance outcomes and operational excellence.
• Act as primary Career Support leader for senior stakeholders and clients, managing strategic accounts and handling escalations.
• Provide strategic insights, reports, and recommendations to leadership.

Required profile

• Bachelor’s degree with at least 5 years of professional experience.
• 8 + years in contact‑center or customer‑care operations and 12 + years in operations or customer support, including senior leadership.
• Minimum 2 years in a Senior Manager role.
• Excellent English communication and client‑management skills.
• Experience with US RPO and high‑volume hiring.
• Hands‑on expertise with CRM/ATS tools; startup or scaling experience preferred.
• Strong background in process improvement and operational transformation.

Required skills

• CRM
• ATS

What we offer

• Government mandated benefits.
• HMO coverage for employee + 2 dependents (effective day 1).
• 10 % night differential.
• Transportation allowance.
• Rice allowance.
• Leave conversion benefits.
• Regular performance reviews.