Bilingual Client Communication Virtual Assistant

About the role

Global Pacific Support is recruiting, on behalf of a client, a bilingual Client Communication Virtual Assistant to join a growing team. The role provides administrative, client communication and translation/interpretation support to clients from diverse cultural and linguistic backgrounds. It starts part-time, with the possibility of moving to full-time as the client's needs grow.

Key responsibilities

• Communicate professionally with clients by phone, email, messaging platforms and virtual tools
• Provide translation and/or interpretation, especially for Spanish, Haitian Creole, French and other languages
• Facilitate communication between the client and multilingual clients and help overcome language barriers
• Answer client inquiries and route questions to the right team member
• Help with scheduling, appointment confirmations and client coordination
• Handle general virtual admin tasks such as data entry, email management, document organization and record keeping
• Maintain records of client communications and follow up on outstanding requests
• Handle confidential client information with discretion

Required profile

• Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter or Translator
• Strong written and verbal English; bilingualism or multilingualism strongly preferred
• Spanish, Haitian Creole and/or French highly desirable
• Excellent interpersonal and customer service skills, and ability to work with diverse cultural and linguistic backgrounds
• Strong organization and time management, able to work independently remotely
• Reliable internet connection and a professional remote-work environment

Required skills

• Email, Google Workspace / Microsoft Office and video conferencing
• Preferred: translation/interpretation experience, experience with multilingual clients, and familiarity with scheduling and client management systems

To apply, candidates send an updated resume, a short introduction video covering their translation, virtual admin and client communication experience, and their expected hourly rate in USD, with the subject line "Bilingual Virtual Assistant - (Name)".