Medical Virtual Assistant - Insurance Verification Specialist

About the role

A remote position for an experienced Medical Virtual Assistant with a strong background in insurance verification and healthcare administrative support. The ideal candidate is detail-oriented, organized and confident communicating with insurance providers to verify patient eligibility, benefits, coverage and other insurance-related information.

Key responsibilities

• Perform insurance eligibility and benefits verification for patients.
• Contact insurance companies to confirm coverage, benefits, deductibles, copays, coinsurance and authorization requirements.
• Document insurance verification results and patient information accurately.
• Identify and communicate insurance discrepancies or coverage issues.
• Coordinate with healthcare providers and internal teams on insurance requirements.
• Maintain accurate and confidential patient records.
• Carry out other medical administrative and virtual assistant duties as needed.

Required profile

• Proven experience as a Medical Virtual Assistant, Medical Administrative Assistant or similar healthcare support role.
• Hands-on experience in insurance verification.
• Strong understanding of health insurance eligibility, benefits and verification processes.
• Excellent communication and documentation skills, strong attention to detail and ability to work independently.
• Comfortable working with healthcare systems, insurance portals and electronic medical records.
• Reliable internet connection and a suitable remote-work environment.

Experience with Kaiser and Anthem insurance is a strong advantage. To apply, candidates send an updated resume and a short introduction video covering their insurance verification experience, the insurers and systems they have used, their experience with Kaiser Permanente and Anthem, and their medical virtual assistant experience.