Analista de Infraestrutura Pleno

About the role

As an Analista de Infraestrutura Pleno you will provide Level 1 and Level 2 technical support to both administrative and industrial users, ensuring continuous IT operations, SLA compliance, and security of access. You will work closely with global IT teams, document procedures, and drive improvements in the infrastructure landscape.

Key responsibilities

• Deliver on‑site and remote N1/N2 helpdesk support, logging and resolving tickets via the Service Desk.
• Maintain workstations, notebooks, mobile devices, and peripherals; install and configure Windows and corporate applications.
• Support LAN, WAN, Wi‑Fi, switches, and structured cabling; manage printers and print solutions.
• Provide OT (Operational Technology) support for industrial equipment, collaborating with Engineering, Automation and Operations.
• Handle access creation, modification and removal; apply patches, updates and antivirus solutions.
• Document solutions, create knowledge‑base articles, and propose infrastructure enhancements.

Required profile

• Completed or ongoing degree in IT, Computer Networks, Information Systems or related field.
• Previous experience in N1/N2 technical support.
• Solid knowledge of networks, Windows environments, printers and basic infrastructure.
• Familiarity with ITIL concepts is a plus.

Required skills

• Windows operating system
• LAN, WAN and Wi‑Fi networking
• Switch configuration
• Structured cabling
• Printer and print‑service management
• Industrial OT equipment support
• Access management
• Patch and update deployment
• Antivirus solutions
• ITIL framework knowledge