Admissions & Customer Success Officer

About the role

OWN Academy is seeking an Admissions and Customer Success Officer to manage the full admissions pipeline for its experiential learning programs for youth aged 9‑18. You will be the primary point of contact for parents, guiding them through inquiry, enrollment, and onboarding while ensuring a high‑quality experience.

Key responsibilities

• Respond to all program inquiries and conduct follow‑up calls with parents.
• Explain OWN Academy’s mission, values, and learning outcomes.
• Guide families through each step of the admissions process and coordinate handover to program teams.
• Maintain and update the admissions pipeline in Odoo CRM, tracking lead stages and conversion rates.
• Meet monthly and seasonal enrollment targets and provide weekly performance reports.
• Identify opportunities to improve conversion and enrollment performance.

Required profile

• Strong communication skills with the ability to engage parents and families.
• Experience managing a sales or admissions pipeline.
• Detail‑oriented and able to maintain accurate records in a CRM system.
• Goal‑driven mindset with a focus on meeting enrollment targets.

Required skills

• Proficiency with Odoo CRM.

What we offer

• Opportunity to work with a remote‑first, mission‑driven team.
• Impactful role shaping the educational journey of young learners.