Administrative Officer – IT (ConnectWise & MSP Experience) – Hybrid

About the role

First Focus IT is looking for an Administrative Officer to provide structured, behind‑the‑scenes support for its IT operations. The role is ideal for someone who thrives on organization, follow‑ups and ensuring that no task is left unfinished. You will work closely with Technical Account Managers (TAMs) and serve as the glue that keeps client interactions smooth.

Key responsibilities

• Maintain administrative processes for IT services, ensuring accurate documentation and timely follow‑ups.
• Support ConnectWise and other Managed Service Provider (MSP) platforms to keep client tickets and projects on track.
• Coordinate with TAMs to deliver seamless client experiences and resolve outstanding issues.
• Manage hybrid work schedules, including NZ shift alignment, while adhering to company policies.

Required profile

• Strong affinity for structure, detail‑orientation and zero loose ends.
• Experience working with ConnectWise or similar MSP tools.
• Ability to operate in a hybrid environment and adapt to NZ shift timings.

Required skills

• ConnectWise

What we offer

• Hybrid working arrangements with NZ shift alignment.
• Weekends off and 25 days of annual leave.
• 10 paid training days, specialised training, mentoring and clear promotion pathways.
• Referral bonus and regular company events and celebrations.