Virtual Medical Assistant – Customer Service (Hybrid)

About the role

Join ConnectOS as a Virtual Medical Assistant providing customer service for an Australian health service. You will work in a hybrid setting, handling patient communications and supporting clinic operations while ensuring confidentiality and a high level of care.

Key responsibilities

• Answer inbound patient calls and respond to enquiries professionally.
• Schedule, reschedule, and cancel appointments, providing pre‑visit instructions.
• Update patient records and verify demographic, referral, and Medicare information.
• Process referrals and ensure all required documents are complete.
• Coordinate with patients, doctors, hospitals, and internal teams.
• Manage appointment confirmations, recalls, waitlists, and rescheduling.
• Maintain accurate records while safeguarding patient confidentiality.
• Handle administrative tasks and support daily clinic operations.

Required profile

• 2–3 years of experience in medical administration, medical secretary, or healthcare customer service.
• Experience supporting Australian healthcare providers is a plus (not mandatory).
• Proven ability to handle inbound and outbound calls and appointment scheduling.
• Excellent English communication and customer service skills.
• Strong attention to detail, organization, and multitasking ability.
• Professional, compassionate, reliable, and able to maintain strict confidentiality.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with medical practice management systems such as HealthTrack, Best Practice, or Genie.

What we offer

• Hybrid work model (2‑3 days onsite, remaining days work‑from‑home).
• Medical, dental and life insurance from day 1.
• Paid vacation, sick leave with quarterly conversion, and 13th month pay.
• Competitive salary package with annual appraisal.
• Financial assistance program and mandatory government benefits.
• Complimentary sleeping quarters, coffee, fitness and wellness facilities.
• Regular company events, work‑life balance initiatives, and career growth opportunities.