Travel Customer Service Representative – Premium Airline Account

About the role

We are looking for a Travel Customer Service Representative to handle inquiries for a premium international airline account. The role is based in Ortigas, Metro Manila and involves providing high‑quality support to travelers via phone and chat.

Key responsibilities

• Respond to inbound calls and messages from airline passengers, addressing booking, ticketing, and travel‑related issues.
• Maintain accurate records of customer interactions in the call‑centre system.
• Escalate complex cases to senior support or relevant airline departments.
• Achieve service level targets and ensure compliance with quality standards.
• Stay updated on airline policies, promotions, and travel regulations.

Required profile

• Strong command of English (both spoken and written).
• Excellent communication and problem‑solving abilities.
• Ability to work in a fast‑paced call‑centre environment.
• Flexibility to work full‑time on‑site schedule.

Required skills

• Proficiency with standard call‑centre software and CRM tools.

What we offer

• Competitive monthly salary ranging from ₱26,000 to ₱30,000.
• Opportunity to work with a leading global brand in the travel sector.
• Professional development and training programs.
• On‑site work environment in a modern office.