Customer Care Specialist – Remote (Philippines)
preply
Job description
About the role
Join Preply’s Customer Support Squad to guide and support users on the platform, handling their inquiries and issues through written communication channels. This remote position offers a rotating schedule covering morning, afternoon, and night shifts.
Key responsibilities
- Answer customers’ questions and resolve issues via chat, email, and social media.
- Identify problem areas and flag them to relevant teams.
- Collect and track user feedback to ensure satisfaction.
- Collaborate with product teams to address technical problems and share insights.
Required profile
- Previous experience providing support through live chats.
- Fluency in English with strong written and verbal communication.
- Customer‑centric, empathetic mindset and excellent listening skills.
- Ability to work in a team and focus on delivering simple, fast solutions.
Required skills
- Strong technical and analytical abilities.
- Proactive problem‑solving and innovative thinking.
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Published 19 hours ago
Expires 1 month from now
9 views · 0 interested
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