Transition Support Assistant

About the role

The Transition Support Assistant is responsible for executing transition deliverables for newly‑closed, new‑business and renewal accounts within the Operations Back Office and Support Department. The role ensures smooth account set‑up, member activation and timely hand‑over to Operations Fulfillment.

Key responsibilities

• Acknowledge and accommodate all endorsed and decked newly‑closed accounts.
• Implement transition deliverables according to the Transition Plan and activity timetable.
• Monitor account set‑up, member activation and report progress to account points of contact.
• Provide required reports and respond to account/client queries accurately and promptly.
• Collect transition evaluation surveys from account POCs before endorsement.
• Coordinate logistics with outsource partners for transition and caravan activities, monitoring ingress and egress.
• Prepare and submit post‑caravan evaluations, surveys and regular reports to immediate supervisors.
• Support the Transition Officer in preparing Operations Committee reports and attend assigned meetings.

Required profile

• Completed at least two years of college education, vocational diploma or a Bachelor’s degree.
• Fresh graduates are welcome; relevant experience in back‑office, operations or account transition is an advantage.
• Ability to work under normal supervision and meet deadlines.
• Strong attention to detail and good communication skills.

Required skills