Training Executive - Retail Training & Digital Learning

About the role

The Training Executive joins the PCD Local Market Training Team at Parfums Christian Dior, reporting to the Local Market Training Manager. The role supports the team behind the retail performance of Beauty Consultants by managing retail training tools and content, adapting materials to local market needs, and creating digital e-learning content. It combines instructional design, digital content management, classroom training and operational support.

Key responsibilities

• Manage digital learning content for the MyDior and SkillsUp apps: design, localize and update modules, tutorials and product updates, and plan the local learning calendar
• Oversee gamification elements (challenges, quizzes, leaderboards) and monitor app analytics, completion rates and user feedback
• Implement push notifications, community challenges and incentive programs to keep store staff engaged
• Facilitate classroom training focused on Client Development and partner with retail teams to turn training into client-facing behaviour
• Work with Retail Operations, Store Managers and the Training Manager to integrate apps and classroom modules into onboarding and continuous education, and report performance metrics by store
• Support uniform management (stock forecasting, ordering, distribution), training room setup and logistics, and grooming items and gifts for Dior Ambassadors
• Help plan and run employee engagement and welfare events such as teambuilding, Christmas parties and kick-offs

Required profile

• 2 to 4 years of experience in retail training, classroom facilitation, instructional design or digital learning, preferably in luxury retail, beauty or fashion
• Strong understanding of retail operations and the luxury beauty advisor mindset
• Excellent communication, storytelling and interpersonal skills, with a track record of motivating retail teams
• Proficiency in the local market language(s) and English

Required skills

• Project management, public speaking and organizational skills
• Data-driven approach: tracking app analytics, KPIs and operational forecasting
• Experience with mobile learning management systems, gamified learning platforms or digital content creation tools

What we offer

• A challenging role in a fast-moving, ambitious environment with daily learning opportunities
• Career perspective within LVMH, with growth across 75 houses worldwide