Trainer – Customer Service Training

About the role

We are looking for a dynamic Trainer to deliver and develop training programs for our customer service agents. The role involves both in‑person and virtual instruction, collaborating with stakeholders to create effective learning experiences that support performance standards.

Key responsibilities

• Deliver instructor‑led training (ILT) sessions in‑person and virtually.
• Develop training schedules and detailed lesson plans.
• Partner with stakeholders to design and administer learning assessments and evaluations.
• Utilize innovative instructional methods to achieve learning objectives.
• Create an engaging, supportive, and effective learning environment.
• Coach trainees, provide feedback, and monitor progress toward performance standards.
• Stay current with best practices and emerging learning methodologies.
• Analyze training needs and recommend appropriate learning solutions.
• Perform other duties as assigned.

Required profile

• Associate degree or equivalent combination of education and experience.
• Strong facilitation, verbal and written communication skills.
• Excellent organizational abilities and self‑direction.
• Previous team‑lead or supervisory experience is a plus.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Excel.