Traffic Control Operator

About the role

Egis, a global organisation in architecture, consulting, construction engineering, operations and mobility services, is hiring a full-time Traffic Control Operator in Muntinlupa. The operator maintains records, handles reporting and supervises building and expressway operations, working in the Traffic Control Room and coordinating road safety and incident response.

Key responsibilities

• Prepare and submit daily, weekly, monthly and annual Traffic Control Room reports, and generate and review email reports before submission to TRB, PAVI and Egis.
• Coordinate and oversee office and expressway operations, direct road patrollers, road workers, utility and security guards, and deploy toll collectors according to traffic volume.
• Handle local and external calls 24/7, including Emergency Call Box concerns, and monitor expressway and building operations via security cameras.
• Log events, incidents and defects, coordinate with departments, and investigate unusual incidents; recommend temporary fixes and report incidents by SMS text blast.
• Monitor FDAS, operate VMS and GPS, and provide real-time updates on KPIs and incidents affecting traffic flow.
• Coordinate with Mates, Barangay, PNP and other agencies for incident response.
• Non-traffic duties: daily traffic targets and MCX reports, water consumption monitoring, fleet and RFID card monitoring, petty cash handling, cash collection documentation, and checking and validating daily apprehensions for LTO transmittal.

Required profile

• Bachelor's or college degree in Engineering (Computer/Telecommunication or others), Business Studies, Administration or Management.
• Preferably 1-4 years of experience in customer service, office-based or communication-related roles.
• Able to concentrate and think logically over long periods, respond quickly and handle emergencies calmly, and confident with technology.

Required skills

• Communication and interpersonal skills
• Computer skills