This job is no longer available
This job expired on 29/08/2026. It no longer accepts applications.
Technical Support Engineer – Level 1 (Onsite)
NCR Voyix · Cebu
Job description
About the role
We are looking for a Level 1 Technical Support Engineer to join our Cebu office. The role serves as the first point of contact for customers, handling hardware, software, cloud and operating‑system issues in a high‑volume service desk environment.
Key responsibilities
- Log and assess incidents in the ITSM system and perform Level 1 troubleshooting for hardware, software, cloud services, Windows and Linux.
- Resolve known issues using remote tools and knowledge‑base articles, and identify recurring problems for escalation.
- Provide support via phone, email and chat while maintaining clear communication and regular updates to customers.
- Collaborate with Level 2 and Level 3 teams, follow escalation procedures, and document all actions and resolutions.
- Participate in coaching, training and continuous‑improvement initiatives.
Required profile
- High School diploma or equivalent.
- Strong written and verbal English communication skills.
- Basic knowledge of Windows operating systems.
- Ability to work in a process‑driven environment with strong organizational attention to detail.
Required skills
- Windows operating system troubleshooting.
- Linux fundamentals (preferred).
- Experience with remote support tools.
- Familiarity with ITSM ticketing systems.
- Understanding of cloud service basics.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the Philippines.
Salaries by job title
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
NCR Voyix
Cebu