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This job expired on 20/07/2026. It no longer accepts applications.
Team Manager & Dispute Manager
eTeam · Muntinlupa
Job description
About the role
The organization is seeking two experienced professionals to lead its operations: a Team Manager and a Dispute Manager. Both positions are based in the Business Process Outsourcing (BPO) sector and focus on managing high‑volume accounts and resolving client issues efficiently.
Key responsibilities
- Oversee daily operations of assigned teams, ensuring service level agreements are met.
- Handle high‑volume client accounts and maintain quality standards.
- Lead dispute resolution processes, addressing escalations promptly.
- Monitor performance metrics and implement improvement actions.
- Coordinate with other departments to align operational goals.
Required profile
- Minimum of 5–6 years of relevant experience.
- Experience handling high‑volume accounts in a BPO or call‑center environment.
- Proven ability to manage teams and resolve disputes.
Required skills
What we offer
- Salary budget up to PHP 130,000 per month for the Team Manager role.
- Salary range PHP 120,000–130,000 per month for the Dispute Manager role.
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eTeam
Muntinlupa
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