Team Leader – Customer Experience (Imus, Cavite)

About the role

TaskUs is looking for a proactive Team Leader to drive exceptional customer experiences for its clients. Based in Imus, Cavite, you will oversee a team of agents, ensuring they meet service level agreements and performance targets while fostering a supportive and high‑performing environment.

Key responsibilities

• Plan and manage day‑to‑day operations of the assigned team.
• Monitor and ensure teammates meet SLAs and KPIs.
• Organize schedules and maintain adherence to shift plans.
• Conduct team huddles, coaching sessions, and performance evaluations.
• Identify strengths and development areas, providing actionable feedback.
• Prepare performance reports and relay client feedback.
• Address operational and HR‑related issues promptly.
• Serve as the primary liaison between the team and management.

Required profile

• Minimum of 2 years experience as a Team Leader in an outsourcing or similar environment.
• Experience managing at least 10 teammates.
• Strong communication and problem‑solving abilities.

Required skills

What we offer

• Competitive industry salary.
• Comprehensive benefits package.
• People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity departments.
• Opportunities for internal mobility and professional growth.