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Systems Administrator – Platform Support

MRI Software · Manille

Hybrid 🇬🇧 English
Windows Server SQL Server Active Directory VMware Citrix/RDP API configuration

Job description

About the role

We are looking for a proactive Systems Administrator to join our Platform Support team. You will ensure 24/7 availability of MRI applications, provide on‑site and hosted client support, and help maintain a high level of client satisfaction.

Key responsibilities

  • Configure, maintain, and support MRI applications in a 24/7 environment.
  • Respond to inbound client requests within defined service levels.
  • Monitor, document, and manage incident resolution while communicating status to clients.
  • Troubleshoot data‑center components and perform SQL database backups, restores, and queries.
  • Set up, troubleshoot, and support advanced software integrations across multiple platforms.
  • Follow change‑management procedures and maintain technical, user, and procedural documentation.
  • Participate in SOC audits and other auditing tasks as required.

Required profile

  • Excellent analytical, problem‑solving, and communication skills.
  • Strong time‑management and ability to work independently or in a 24/7 team.
  • High level of confidentiality and professionalism.
  • Bachelor’s degree in IT/Information Systems or equivalent experience preferred.

Required skills

  • Windows Server
  • SQL Server
  • Active Directory
  • VMware
  • Citrix/RDP client
  • Server, storage and virtualization tools
  • Command‑line networking troubleshooting
  • SQL query writing for diagnostics
  • Authentication and security best practices (least‑privilege)
  • Basic knowledge of SaaS architectures and API configuration (plus)

What we offer

  • Competitive salary package
  • Hybrid work arrangement (2 days remote)
  • Prime office location in Ortigas with easy MRT access
  • HMO coverage (including dependents)
  • Free 24/7 gym access at Ortigas and Makati offices
  • 20 annual leave days (5 convertible to cash) and additional benefits

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Published 3 months ago

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MRI Software

Manille