System Administrator – Microsoft 365 & Endpoint Management

About the role

The Systems Administrator joins the Digital Technology Team to manage and enhance BDA’s global IT environment. You will ensure secure, scalable, and high‑performing services across Microsoft 365, endpoint platforms, identity lifecycle, and Jira workflows.

Key responsibilities

• Administer enterprise systems, monitor performance, and drive continuous improvement.
• Manage endpoint platforms (Microsoft Intune, Windows Autopilot, JAMF) for Windows, macOS, and iOS devices, covering provisioning, compliance, and patching.
• Support identity and access architecture, integrating Workday, Active Directory, and Microsoft Entra ID, and maintain Joiner/Mover/Leaver processes.
• Administer Microsoft 365 services including Exchange Online, SharePoint Online, and Teams; support governance and site lifecycle.
• Act as a Microsoft 365 power user, optimizing Excel, Word, Teams, and SharePoint productivity.
• Develop templates, workflows, and automation to improve productivity.
• Serve as Jira Administrator, managing workflows, automation rules, permissions, dashboards, and integrations.
• Partner with Desktop Support leadership to assess and remediate operational risk.
• Provide advanced troubleshooting and escalation support for the Global Help Desk, including executive assistance.
• Conduct system monitoring, auditing, and reporting; implement AI‑driven tools and predictive troubleshooting.
• Facilitate patch management and software deployment, ensuring compliance and remediation.
• Recommend and implement system upgrades aligned with scalability and resiliency goals.
• Execute all work following Change Management processes and maintain clear communication with stakeholders.

Required profile

• Exceptional communication skills with C‑suite and Executive Leadership.

Required skills

• Microsoft Intune
• Windows Autopilot
• JAMF
• Windows, macOS, iOS device management
• Workday
• Active Directory
• Microsoft Entra ID
• Microsoft Exchange Online
• SharePoint Online
• Microsoft Teams
• Microsoft Excel
• Microsoft Word
• Jira administration (workflows, automation, permissions, dashboards)
• ITSM process improvement
• AI‑driven automation tools
• Patch Management and software deployment
• Change Management procedures