Support Engineer L1

About the role

We are looking for a motivated Support Engineer L1 to join our team and provide first‑line technical assistance to end users. This entry‑level position offers hands‑on experience with hardware, software, and network issues in a fast‑paced environment.

Key responsibilities

• Provide Level 1 technical support for hardware, software, and network‑related concerns.
• Respond to user inquiries via email, phone, or ticketing system.
• Troubleshoot and resolve basic technical issues.
• Escalate unresolved or complex issues to higher‑level support teams.
• Document incidents, resolutions, and troubleshooting steps accurately.
• Assist in system setup, user account management, and basic configurations.
• Monitor and maintain IT support requests and service levels.
• Coordinate with internal teams to ensure timely issue resolution.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field (fresh graduates welcome).
• Basic knowledge of operating systems, computer hardware, networking concepts, and troubleshooting methodologies.
• Strong communication and customer‑service skills.
• Willingness to work onsite on a 3‑month or 6‑month fixed‑term contract.

Required skills

• Operating systems
• Computer hardware
• Networking concepts
• Ticketing tools

What we offer

• Competitive salary package.
• Vacation and sick‑leave credits.
• Medical, dental, and vision coverage for you and dependents.
• Full coverage of statutory benefits (SSS, PhilHealth, Pag‑IBIG).
• Access to training, certifications, and mentorship.
• Team‑building activities and wellness programs.
• Use of modern tools and technologies.