Store Manager – Coffee Shop (Manila)

About the role

The Store Manager will lead the daily operations of a Kenangan Coffee outlet in Manila. You will be responsible for delivering excellent customer experiences, driving sales, and maintaining high standards of quality and safety.

Key responsibilities

• Supervise and motivate a team of baristas and cashiers, create schedules, and train new staff.
• Ensure outstanding customer service, handle inquiries and complaints, and coach staff on service excellence.
• Oversee opening and closing procedures, manage inventory, conduct stock checks, and place orders.
• Set and achieve sales targets, implement promotions, and support local marketing initiatives.
• Maintain product quality and presentation according to brand standards through regular checks.
• Enforce health, safety, and food‑safety regulations to keep the store compliant.

Required profile

• Bachelor’s degree in business or related field is a plus.
• Previous supervisory or management experience in retail or food service.
• Strong interpersonal, communication, and leadership abilities.
• Customer‑focused mindset with basic math and inventory skills.
• Knowledge of food‑safety regulations and flexibility to work evenings and weekends.
• Enthusiasm for Kenangan Coffee products.

Required skills

What we offer

• Government‑mandated benefits
• Pay raise opportunities
• 13th month pay
• Holiday and overtime pay
• Night differential
• Paid training