Store Manager – Coffee Shop

About the role

The Store Manager will lead the daily operations of a Kenangan Coffee outlet in Manila. This role combines team leadership, customer service excellence, and operational oversight to ensure a high‑quality coffee experience for guests.

Key responsibilities

• Supervise and schedule baristas and cashiers, providing training and performance feedback.
• Maintain product quality, presentation standards, and handle customer inquiries and complaints.
• Oversee opening and closing procedures, inventory checks, ordering, and cost control.
• Set and achieve sales targets, implement promotions, and support local marketing initiatives.
• Conduct quality checks on ingredients, equipment, and finished products.
• Enforce hygiene, safety, and local health regulations.

Required profile

• Bachelor’s degree in business or related field (preferred).
• Previous supervisory or management experience in retail or food service.
• Strong interpersonal and communication abilities.
• Customer‑focused mindset with flexibility to work evenings and weekends.

Required skills

• Basic math for inventory and sales data.
• Knowledge of food safety regulations and health standards.
• Inventory management.

What we offer

• Government‑mandated benefits.
• Pay raise opportunities.
• 13th month pay, holiday pay, overtime pay, and night differential.