Speech Analytics Consultant – Cloud Contact Center

About the role

Five9, a leader in cloud contact‑center software, is looking for an experienced Speech Analytics Consultant to help clients unlock actionable insights from customer interactions. You will lead implementation, optimization, and strategic adoption of speech and text analytics solutions, primarily using Five9 and Verint platforms.

Key responsibilities

• Partner with client leadership to align analytics insights with business objectives, compliance requirements, and contact‑center KPIs.
• Design, build, and tune speech‑analytics categories, queries, and dashboards within Verint systems.
• Train clients on interpreting dashboards and maintaining cloud configurations.
• Analyze unstructured data to identify root causes of friction and integrate findings into broader WEM initiatives.

Required profile

• 5+ years of hands‑on experience designing and managing speech/interaction analytics in Verint Cloud.
• Current or pending Verint Accreditation in Speech Analytics.
• Consulting background with strong understanding of contact‑center operations, metrics, and workflows.
• Excellent client‑facing communication skills to bridge technical data and business strategy.

Required skills

• Verint Cloud
• Speech Analytics
• Other Speech Analytics tools

What we offer

• Industry‑leading cloud contact‑center innovation serving top global brands.
• Remote‑first role with exposure to high‑profile enterprise customers.
• Continuous learning through training, certifications, and cross‑platform expertise.
• Collaborative, high‑performance culture where your expertise directly impacts customer success.
• Comprehensive benefits including company stock, merit increases, night‑shift differential, paid leave with cash conversion, HMO for dependents, retirement plan, life insurance, internet and meal allowance, and government‑mandated benefits.