Spanish-English Bilingual Customer Service Representative

About the role

We are seeking a Spanish‑English bilingual Customer Service Representative to join Wonders, a technology company that empowers independent restaurants. In this role you will be the voice of the brand, handling inbound calls in Spanish, taking orders, answering questions and resolving issues to ensure a smooth dining experience for restaurant guests.

Key responsibilities

• Answer incoming customer calls in Spanish, accurately capturing order details.
• Clarify menu items, specials, and delivery options, and address any concerns.
• Resolve order‑related issues in real time while maintaining a friendly and professional tone.
• Follow structured processes and documentation to ensure consistency and quality.
• Collaborate with internal teams to relay feedback and improve the ordering experience.

Required profile

• Fluent conversational Spanish and strong English communication skills.
• Excellent listening, problem‑solving and multitasking abilities.
• Comfortable working in a fast‑paced, high‑volume call environment.
• Professional demeanor and ability to stay calm under pressure.

Required skills

What we offer

• Opportunity to work with cutting‑edge AI‑enabled restaurant technology.
• Dynamic, mission‑driven culture focused on helping small businesses succeed.
• Competitive compensation and benefits package.