Skilled Intake Specialist - Healthcare

About the role

The Skilled Intake Specialist supports patients by managing all inbound and outbound communications, verifying insurance coverage, and guiding them through the intake process. This fully remote position ensures accurate documentation and seamless coordination with internal teams while maintaining compliance with healthcare standards.

Key responsibilities

• Handle inbound and outbound calls, emails, and chats for healthcare‑related inquiries.
• Gather accurate patient information and verify insurance coverage and eligibility.
• Guide patients through the intake process with clarity, empathy, and professionalism.
• Coordinate with internal teams to ensure seamless patient transitions and follow‑throughs.
• Accurately document all interactions and maintain compliance with healthcare standards.
• Resolve concerns promptly while maintaining a high standard of patient care.

Required profile

• 3+ years of experience in a healthcare, medical, or call‑center environment.
• Knowledge of medical terminology, insurance verification, or prior authorization is a strong plus.
• Compassionate communicator who makes people feel safe and well‑taken‑care‑of.
• Detail‑oriented and accurate, especially when handling sensitive patient information.
• Comfortable navigating multiple systems and managing high call volumes.
• HIPAA‑aware and committed to confidentiality and compliance.
• Flexible with shifting schedules and reliable in a fully remote setup.

What we offer

• Full‑time remote work with a comprehensive work‑from‑home support program.
• Maxicare HMO and PhilHealth coverage from day one.
• Sick leave (SIL), paid time off (PTO), and a special birthday leave.
• Paid vacation leave and a zero‑interest employee loan program.
• Performance bonuses, merit‑based recognition, and monthly team engagement events.
• Access to the Arvios Leadership Development Academy and regular workshop programs.
• Monthly 1‑on‑1 touch‑base calls with an HR partner.