Service Associate

About the role

The Service Associate provides competent, timely, and error‑free over‑the‑counter services to customers in a bank branch. The role ensures compliance with internal policies, BSP and AMLA regulations, and supports the branch’s business objectives through excellent customer service.

Key responsibilities

• Perform tellering, new account opening, and other over‑the‑counter functions in line with the Branch Operations Manual.
• Process back‑room tasks while maintaining accuracy and speed.
• Assist the Service Manager in meeting service standards, ensuring fast turnaround and error‑free processing.
• Handle customer queries and complaints promptly, escalating complex issues when necessary.
• Identify risk areas and apply bank policies to mitigate them.

Required profile

• Graduate of a 4‑year degree program; a business‑related degree is an advantage.
• Ideally one year of experience in branch operations, though fresh graduates are welcome.
• Willingness to work overtime and be rotated or cross‑posted to other branches as required.
• Sense of urgency and strong service orientation.

Required skills