Service Associate (Bank Teller)

About the role

The Service Associate provides over‑the‑counter banking services to customers in the Business Center, ensuring transactions are accurate, timely, and compliant with regulatory standards. This role supports the branch’s business objectives through high‑quality customer service and adherence to internal policies.

Key responsibilities

• Deliver error‑free, efficient teller transactions while meeting service standards such as line wait time and turnaround time.
• Ensure compliance with BSP, AMLA, and other external regulations.
• Identify and mitigate risk areas by consistently applying bank policies and procedures.
• Assist with process improvements and technology implementations across branch systems.
• Engage with clients to provide an excellent customer experience.
• Perform assigned administrative functions in an organized manner.

Required profile

• Graduate of any 4‑year degree program; fresh graduates are welcome.
• Ability to handle complexity, make efficient decisions, and manage time effectively.
• Strong monitoring and security awareness.
• Empathetic, compassionate, and service‑oriented with a commitment to quality and accuracy.

Required skills